Return Policy
**Order Cancellation, Return, and Refund Policy**
Welcome to yovaro®! We value your shopping experience and strive to ensure satisfaction. Please review our policies below.
1. **Order Cancellation**
**Unpaid Orders**
If your order has not been paid, you may cancel it directly or contact us for assistance.
**Paid Orders**
Paid orders can be canceled within 48 hours of placement for a full refund. After processing or shipping, cancellations are no longer possible. To cancel a paid order, please contact us promptly at: 📧 service@yovaro.shop
2. **Return & Exchange Policy**
We offer a 30-day return and exchange policy from the date of receipt.
**Return Eligibility**
- The item must be unused and in its original condition.
- It must be returned in its original packaging.
- The return request must be submitted within 30 days of delivery.
- Proof of purchase is required.
- Items returned without prior approval will not be accepted.
3. **How to Request a Return or Exchange**
Please email service@yovaro.shop with the following information:
- Order number
- Item(s) to be returned
- Reason for return
- Clear photos or videos (if damaged or defective)
Once approved, we will provide the return address. Please send the item within 7 days after approval and share the tracking number.
4. **Return Shipping Costs**
**Customer Responsibility**
If the return is due to personal reasons (such as change of mind, wrong size/color), the customer is responsible for return shipping costs.
**Merchant Responsibility**
If the item is defective, damaged, or incorrect, we will cover all return shipping costs and provide a replacement or full refund.
5. **Refund Process**
Once we receive and inspect the returned item:
- Refunds will be issued to the original payment method within 5 business days.
- A confirmation email will be sent after processing.
- Actual arrival time may vary depending on your bank or payment provider.
**Refund Deductions**
Partial refunds may apply if:
- The item is returned damaged due to misuse.
- Original packaging or accessories are missing.
6. **Late or Missing Refunds**
If you have not received your refund:
- Check your payment account again.
- Contact your bank or card provider.
- If still unresolved, email: service@yovaro.shop
7. **Contact Us**
For all return, refund, or order inquiries:
📧 service@yovaro.shop
📞 +85223649338
🏢 FORTUNE TREND LIMITED, 82-84 Tokwawan Road - 7/F, 703B, Hing Wah Centre, - To Kwa Wan Kowloon - Hong Kong
Thank you for choosing yovaro® for your pet's needs!
Welcome to yovaro®! We value your shopping experience and strive to ensure satisfaction. Please review our policies below.
1. **Order Cancellation**
**Unpaid Orders**
If your order has not been paid, you may cancel it directly or contact us for assistance.
**Paid Orders**
Paid orders can be canceled within 48 hours of placement for a full refund. After processing or shipping, cancellations are no longer possible. To cancel a paid order, please contact us promptly at: 📧 service@yovaro.shop
2. **Return & Exchange Policy**
We offer a 30-day return and exchange policy from the date of receipt.
**Return Eligibility**
- The item must be unused and in its original condition.
- It must be returned in its original packaging.
- The return request must be submitted within 30 days of delivery.
- Proof of purchase is required.
- Items returned without prior approval will not be accepted.
3. **How to Request a Return or Exchange**
Please email service@yovaro.shop with the following information:
- Order number
- Item(s) to be returned
- Reason for return
- Clear photos or videos (if damaged or defective)
Once approved, we will provide the return address. Please send the item within 7 days after approval and share the tracking number.
4. **Return Shipping Costs**
**Customer Responsibility**
If the return is due to personal reasons (such as change of mind, wrong size/color), the customer is responsible for return shipping costs.
**Merchant Responsibility**
If the item is defective, damaged, or incorrect, we will cover all return shipping costs and provide a replacement or full refund.
5. **Refund Process**
Once we receive and inspect the returned item:
- Refunds will be issued to the original payment method within 5 business days.
- A confirmation email will be sent after processing.
- Actual arrival time may vary depending on your bank or payment provider.
**Refund Deductions**
Partial refunds may apply if:
- The item is returned damaged due to misuse.
- Original packaging or accessories are missing.
6. **Late or Missing Refunds**
If you have not received your refund:
- Check your payment account again.
- Contact your bank or card provider.
- If still unresolved, email: service@yovaro.shop
7. **Contact Us**
For all return, refund, or order inquiries:
📧 service@yovaro.shop
📞 +85223649338
🏢 FORTUNE TREND LIMITED, 82-84 Tokwawan Road - 7/F, 703B, Hing Wah Centre, - To Kwa Wan Kowloon - Hong Kong
Thank you for choosing yovaro® for your pet's needs!